Ensure IT support feedback becomes tracked support tickets

Support ops miss buyer and vendor feedback when survey bot posts are buried, creating missed follow-ups and blind spots. This converts posts into tracked tickets so agents assign and act quickly.

Overview

Customer support ops lose critical buyer and vendor feedback when survey posts sit unread, creating blind spots and missed follow-ups. This flow turns every survey message into a tracked ticket and pings the right queue, delivering faster response times and zero missed follow-ups.

Notable Features

Create support tickets from survey posts
Route tickets to the right queue
Notify agents with thread link