Ensure English translations on every non-English support ticket

Support agents face non-English tickets that cause miscommunication and slow replies. Add English translations as private ticket comments so agents understand customers and reply accurately.

Overview

Non-English tickets create misunderstandings and escalate support effort when agents lack clear context. Appending English translations as private ticket comments gives agents immediate clarity, enabling accurate replies and reducing escalations while keeping the original ticket intact.

Notable Features

Detect non-English ticket content
Attach English translation as comment
Flag tickets needing human review