Ensure engineers see escalated L2 support tickets instantly

Engineers miss L2 issues hidden in support queues, causing delayed fixes and frustrated customers. Scheduled scans surface L2 tickets to the development channel so engineers triage faster.

Overview

Unseen L2 tickets leave engineering reacting instead of preventing problems, risking customer satisfaction. This workflow forwards labeled L2 issues to the development channel and creates follow-up items so engineers triage before escalations grow. Teams report faster response times and fewer manual handoffs, protecting product stability.

Notable Features

Post L2 issues to development channel
Attach reporter, priority, and link
Create follow-up tasks for engineers