Ensure customer support ops never miss production tickets

Support ops miss production tickets buried in inboxes, causing routing gaps and triage delays. Log each production ticket into a central table so ops and engineers start triage quickly.

Overview

Support ops face routing gaps and delayed engineering triage when tickets sit in inboxes. This workflow captures every production ticket into a central table and routes alerts to ops and engineers so triage starts quickly and no ticket is missed. Teams report faster response times and zero missed follow-ups.

Notable Features

Create ticket records in table
Filter incoming tickets by source
Notify support ops and engineers