Enrich inbound webhook tickets with customer booking details

Your webhook-driven support tickets arrive without linked customer or booking context, slowing triage and forcing manual lookups. You get booking details in seconds for faster SLA-safe replies.

Overview

When webhook tickets arrive without customer history, agents spend time hunting for context and risk SLA misses. This flow enriches each inbound ticket with verified user identity and the last booking so agents can respond with booking details within seconds.