Engineers: keep small-claims status updated in sheet

Engineers receive external status updates but the master small-claims sheet goes stale, which causes missed operational actions. This flow updates the master sheet so operations act on current cases.

Overview

Stale small-claims records create missed operational actions and block processing. This engineering-ready workflow pushes external status updates into the master sheet so operations staff always see current case statuses and can act immediately, eliminating stale records and reducing manual fixes.

Notable Features

Update master sheet from external updates
Lookup cases by claim number
Notify ops when status changes