Engineers: create tickets when contact marked 'Paused Unresponsive'

Engineers watch 'Paused Unresponsive' tags still route leads, causing unpaused outreach and enrollment errors. Create a ticket and note so enrollment pauses leads and coordinates resolution quickly.

Overview

When 'Paused Unresponsive' tags don't trigger operational action, unpaused leads slip through and enrollment scrambles. This workflow ensures a service ticket and internal note are created so engineering ties tagging to a paused state and teams coordinate resolution. Expect faster handoffs and zero missed follow-ups.

Notable Features

Create service tickets on tag
Add internal note to contact
Notify enrollment and ops channels