Engineering: trigger PS QA tickets from support triage
Engineering: trigger PS QA tickets from support triage
Engineers miss PO creative change requests, risking QA windows and deliverable delays. Create PS QA tickets from monitored support views so PS logs change requests and starts the 48-hour QA check.
Overview
Information services engineers risk delayed deliverables when PO creative-change requests are missed in support triage. This workflow ensures every such support request spawns an internal PS QA ticket so PS begins the 48-hour QA check without manual handoffs. The outcome is faster handoffs, clearer audit trails, and zero missed creative-change follow-ups.
Notable Features
- Create PS QA tickets automatically
- Capture PO creative change details
- Notify PS and tag priority