Engineering: Tag practice development rep for abuse alerts

Engineers monitoring marketing notifications miss abuse warnings, risking fraud investigations. Tags the assigned practice development rep so they can remediate suspected order abuse before escalation.

Overview

Marketing notification noise lets suspected order abuse escalate into fraud investigations. This workflow ensures the responsible practice development rep is tagged in the original thread so investigations start quickly and remediation happens before issues spread. Customers report faster responses and zero missed abuse alerts.

Notable Features

Detect marketing abuse warning messages
Find practice development rep by name
Tag rep in notification thread