Engineering manager: mark support messages as acknowledged

Engineering managers in biotech miss support messages in busy channels, causing delayed fixes. Ticket reactions visibly mark messages as acknowledged so engineers triage requests sooner.

Overview

Missed support messages can stall engineering work and jeopardize experiment timelines in biotech. This workflow ensures every new support message gets a visible ticket reaction so engineers acknowledge and triage requests faster. The result is clearer ownership, fewer overlooked issues, and smoother handoffs between support and engineering.

Notable Features

Add visible ticket reaction instantly
Flag unacknowledged messages for follow-up
Notify engineers when reactions added