Engineering: keep support triage owner updated every Friday

Engineering on-call rotations slip, leaving external requests unowned and risking SLA breaches. Schedule a Friday rotation to update the triage owner and announce them in channel.

Overview

Unowned external requests create coverage gaps and threaten SLAs for information services engineering. This Friday rotation sets and broadcasts a designated triage owner each week, eliminating unclear ownership and preventing missed handoffs.

Notable Features

Rotate triage owner every Friday
Post owner announcement to channel
Fallback to next available engineer