Engineering: keep CSAT batches filled with validated emails
Engineering: keep CSAT batches filled with validated emails
Engineering schedules CSAT batches but gaps in validated emails cause missed surveys. This keeps every batch populated so support gets consistent, representative feedback.
Overview
Missed CSAT batches create blind spots in support quality and make agent performance hard to trust. Automatically populating scheduled batches with validated customer emails gives support consistent, representative feedback and produces audit trails that eliminate sampling gaps.
Notable Features
- Add validated emails to CSAT list
- Run scheduled CSAT batch imports
- Remove duplicates and invalid addresses