Engineering: Ensure urgent claim assignments reach responders in ops channel

Engineering responders miss urgent claim emails in busy inboxes, causing delayed incident response and missed critical assignments. Message alerts post to the claims ops channel so responders get visibility and act faster.

Overview

When urgent claim assignments sit hidden in inboxes, incident response is at risk. This workflow pushes those assignments into the claims ops channel so alerts stay front-and-center — responders act faster and teams report fewer missed incidents.

Notable Features

Forward urgent emails to claims channel
Tag messages with priority details
Include one-tap reply links