Engineering: ensure OMS sends transactional emails promptly

Engineers handling order events manually let transactional emails fall behind, leaving customers uninformed and creating support churn. Event triggers send customer emails so OMS specialists deliver timely updates and reduce manual outreach.

Overview

Manual order-event emails leave customers uninformed and pull engineers into repetitive follow-ups, risking escalations and higher support load. This workflow converts order events into templated customer messages and delivery logs so OMS specialists focus on exceptions while notifications reliably reach customers and response times improve.

Notable Features

Send customer emails from OMS
Route events to assigned specialists
Log email deliveries for audits