Engineering: ensure new subscribers receive credentials and guides

Engineers miss sending credentials after subscription activation, stalling onboarding and frustrating customers. Welcome emails deliver credentials and quick-start links to start onboarding.

Overview

Subscription activations that don't send credentials stall onboarding and inflate support load. This workflow ensures every activation delivers login details and quick-start guides, eliminating manual handoffs and letting customers begin onboarding immediately. Engineering and support teams see fewer missing welcome messages and faster first contact.

Notable Features

Deliver login credentials by email
Include quick-start guides and links
Create support ticket on failure