Engineering: Deliver personalized course certificates and community messages

Engineers creating certificates manually cause member confusion and extra tickets. It creates certificate images and posts community messages, ensuring members get recognition and reissue guidance.

Overview

Manual certificate workflows increase support volume and delay member recognition. This flow lets engineering teams generate, attach, and post personalized certificates so members receive recognition and clear reissue instructions, enabling support to focus on higher‑value issues.

Notable Features

Generate personalized certificate images
Email certificates to members
Post announcement in community