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Engineering: create onboarding tickets when join-fee payments complete

Engineering verifies join-fee payments manually, leaving onboarding coordinators unsure and stalling transfers. Create onboarding tickets for paid orders so coordinators start transfers immediately.

Engineering: create onboarding tickets when join-fee payments complete

Overview

Onboarding coordinators get delayed when engineers must verify payments manually, which stalls transfers and frustrates customers. Convert each successful Stripe payment into a ticket or task so coordinators receive payment details and contact info to begin transfers without manual checks, enabling faster handoffs and fewer missed confirmations.

Notable Features

  • Create ticket with payment details
  • Assign task to onboarding coordinator
  • Notify coordinators via Slack or email

Engineering: create onboarding tickets when join-fee payments complete