Engineering: Convert support messages into prioritized task cards

Engineers triaging customer messages miss urgent bug reports, causing handoff delays. This flow creates prioritized task cards so support hands off clear requests and engineers begin work quickly.

Overview

Unclear support-to-engineering handoffs create backlog and slow fixes. This workflow converts support channel messages into prioritized engineering task cards, eliminating guesswork and ensuring clear, actionable intake. The result is faster issue resolution and zero missed follow-ups.

Notable Features

Create prioritized task cards
Attach original message for context
Notify assignee with priority tag