Engineering: capture requests from system messages to db

Engineers miss system-request messages in chat, causing delayed triage and production risk. Create request records in a central database so engineers prioritize and track issues faster.

Overview

Missed system-request messages introduce production risk and slow engineering response. This workflow captures every system-request into a central request database so requests no longer fall through the cracks and teams report faster triage.

Notable Features

Create structured request records
Route urgent posts to triage
Attach chat context and links