Enable support ops to attach customer screenshots to orders

Customer support ops lose screenshots and form details when not linked to orders, leaving agents without evidence. Automated attachments match files to order records so agents find evidence quickly and resolve tickets faster.

Overview

Missing screenshots force agents to chase customers for proof, increasing escalations and refund risk. This workflow ensures uploaded screenshots land on the matching order record so agents have evidence at first touch, reducing back-and-forth and preventing escalations. Support ops teams report faster resolutions and fewer manual lookups.

Notable Features

Attach uploaded files to orders
Match submissions to order records
Alert agents when evidence arrives