Enable support agents to send lesson SMS reminders
Enable support agents to send lesson SMS reminders
Support agents miss confirmations when lesson updates slip by, causing no-shows and refund requests. Send SMS reminders after lesson updates so students confirm or reschedule, avoiding manual outreach.
Overview
Support agents risk no-shows and refund requests when lesson updates fail to reach students. This workflow sends SMS reminders after every lesson-record change, removing manual outreach and ensuring students confirm or reschedule. Customers report faster confirmations and fewer manual follow-ups.
Notable Features
- Send SMS after lesson updates
- Validate student phone numbers
- Notify agents on failed delivery