Enable support agents to send coaching replies when credits remain

Support agents miss coaching requests when reply credits are exhausted, causing frustrated customers. This flow sends coaching replies to customers with credits and updates counts, ensuring they get coached.

Overview

Unanswered coaching requests frustrate customers and waste support effort. This workflow ensures replies only go to customers with available credits and automatically updates balances, transforming how agents handle coaching requests. Teams report faster response times and elimination of manual credit errors.

Notable Features

Route eligible emails to reply generator
Check and decrement reply credits
Send personalized coaching emails