Enable marketing ops to escalate dissatisfied trial customers for reactivation

Marketing ops miss dissatisfied trial survey replies, risking churn and wasted ad spend. Open routed support cases so agents prioritize outreach and begin re-activation before escalation.

Overview

Unaddressed trial dissatisfaction drives preventable churn and wastes acquisition spend. This workflow turns unhappy survey replies into routed support cases so agents prioritize outreach and kick off re-activation, delivering faster response times and zero missed follow-ups.

Notable Features

Create support cases from surveys
Route cases to designated agents
Tag high-risk trials for reactivation