Enable IT to attach correct booking links to tickets

IT admins see tickets with missing or wrong booking links, delaying customer appointments. This workflow attaches the right booking link so agents can schedule appointments faster.

Overview

Support tickets with wrong or missing booking links slow down scheduling and frustrate customers. This workflow ensures every ticket receives the correct booking link based on transaction, SSN and IDV rules, eliminating manual lookup and helping support agents schedule appointments faster with fewer misbookings.

Notable Features

Determine link by transaction fields
Check SSN and IDV flags
Post booking link to ticket