Enable engineers to send requester closure confirmations instantly
Enable engineers to send requester closure confirmations instantly
Engineers fail to notify requesters when rows flip to 'finalizado', prompting repeat follow-ups. It sends a closure email on status change so requesters receive confirmation and agents close requests.
Overview
Unsent closure notices create repeated follow-ups and slow ticket resolution. This workflow guarantees every 'finalizado' row triggers a closure email and confirmation log, freeing engineers to focus on fixes and reducing follow-ups.
Notable Features
- Send closure emails on status change
- Include original request details
- Log confirmation to ticketing system