Eliminate missed cancellations and start standardized offboarding journeys

Support agents miss cancellation updates, causing retention gaps and frustrated customers. Automated routing starts the retention or offboarding journey so agents act quickly.

Overview

Missed cancellations create inconsistent retention outreach and increase churn risk for support teams. Routing subscription updates into a standardized retention or offboarding journey removes manual handoffs, ensures zero missed follow-ups, and lets agents respond faster.

Notable Features

Route cancellation updates to queue
Start retention or offboarding journey
Notify assigned support agent instantly