Education support ops: Send welcome emails and certificates promptly

Support agents miss instructor status changes, leaving new instructors without certificates or resource access. Personalized welcome emails attach certificates, ensuring access to credentials.

Overview

Missed welcome emails leave new instructors unable to access resources and hurt onboarding outcomes. This workflow routes instructor status changes to personalized emails with attached certificates, giving support ops zero missed onboarding communications and predictable credential delivery.

Notable Features

Send personalized welcome emails
Attach official certificate PDFs
Route emails by role and language