Education product ops: notify parents after missed classes

Support agents in education miss notifying parents about missed classes, risking retention. This flow notifies parents, issues credits, and creates a support task so concerns are resolved.

Overview

Missed-class notifications leave families frustrated and put retention at risk. This workflow keeps parents informed, issues make-good credits, and hands a clear follow-up task to support—so issues get resolved and missed follow-ups become a thing of the past.

Notable Features

Notify parents promptly on missed classes
Create and apply make-good credits
Assign follow-up tasks to support