Education marketing ops: close resolved support cases now

Marketing ops coordinators see resolved student support cases stuck in Resolve status, leading to missed follow-ups and SLA risk. It transitions those cases to Closed so support prevents SLA breaches.

Overview

Resolved tickets left in Resolve status create overlooked student issues and expose your support operation to SLA risk. This workflow closes those cases automatically and alerts staff, eliminating lingering tickets so support focuses on active student needs and maintains SLA compliance.

Notable Features

Move resolved cases to Closed
Filter to student support cases
Notify support of closed cases