E-learning support ops: keep issue comments in threads

Support ops lose comment context when tickets update, causing delayed replies and frustrated learners. Post new comments into the issue thread so agents get full context and respond faster.

Overview

Support ops risk learner satisfaction when ticket comments are missed. Route every new comment into the issue's team conversation so agents always have full context and can respond faster. Customers report faster response times and fewer missed follow-ups.

Notable Features

Post new comments to threads
Include commenter and comment context
Notify assigned agents via chat