E-learning support: create exam bookings from live chat

Support agents on live chat lose requester details, causing missed exam bookings. Create calendar events from chat starts so agents schedule exams with accurate requester info.

Overview

E-learning support workflows miss exam bookings when chat details are lost, creating frustration for learners and extra admin work. Converting every live chat into a calendar event ensures support agents capture requester details and start scheduling immediately, eliminating missed bookings and reducing scheduling errors.

Notable Features

Create calendar events from chats
Populate events with requester details
Notify support agents with event links