E-learning product ops: Keep account activity current weekly
E-learning product ops: Keep account activity current weekly
Product ops & support lead in e-learning sees task context go stale, leaving accounts underprioritized and hurting learner support. Weekly pulls update LastActivity so ops prioritize outreach.
Overview
Stale task activity leaves district accounts underprioritized and slows learner support. This weekly workflow consolidates each account's most recent task into the LastActivity summary, giving product ops and support a current view so they can prioritize outreach and resolve learner issues faster.
Notable Features
- Pull latest task per district
- Update account LastActivity summary
- Flag accounts missing recent activity