E-commerce support: Capture abandoned carts for fast triage

Support agents miss recoverable orders when abandoned checkouts go untagged, causing stalled recoveries. It surfaces abandoned carts as support conversations and tags profiles so agents triage recoveries.

Overview

Abandoned checkouts often age into lost recoveries and frustrated customers; support agents can't act if conversations are unseen. This workflow surfaces each abandoned cart as a conversation, tags the profile, and assigns recovery tasks—delivering faster response times and fewer missed follow-ups.

Notable Features

Create support conversations for carts
Tag customer profiles as abandoned
Assign recovery tasks to support agents