Disqualify line items and move linked ticket to Disqualified
Disqualify line items and move linked ticket to Disqualified
Deals moved to disqualified can leave associated line items and capacity tickets active, creating provisioning drift. It disqualifies those line items and moves the linked ticket within minutes.
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Overview
Lingering active line items and capacity tickets after a deal is disqualified cause wasted provisioning and cross-team confusion. This flow marks those line items as disqualified and advances the linked ticket so sales ops and engineering see the change within minutes, reducing mistaken work and handoff delays.