Directors of web development: create Rx support tickets

Support agents miss prescription orders when Rx-tagged updates sit untriaged in the order feed, risking delayed verification and failed fulfillment. It creates a ticket so agents verify Rx quickly.

Overview

Prescription orders that sit untriaged create fulfillment risk and customer frustration. This workflow routes Rx-tagged order updates into detailed support tickets so agents start verification quickly, preventing missed prescriptions and manual follow-ups.

Notable Features

Create ticket from order updates
Include full customer and order details
Assign tickets to support queue