Director of product design: stop gift card fraud quickly
Director of product design: stop gift card fraud quickly
Director of product design at an apparel brand sees fraud-flagged gift cards reach finance, risking chargebacks. Create a finance task when a card is voided and fraud-flagged so investigations and refunds start fast.
Overview
Fraudulent gift card redemptions erode margin and damage brand trust for apparel companies. This workflow ensures finance receives a clear investigation task the moment a card is voided and fraud-flagged, so investigations and refunds start promptly and missed follow-ups are eliminated.
Notable Features
- Create finance investigation tasks
- Attach gift card details to task
- Notify finance assignee and inbox