Director engineering: stop missed cancel alerts and logs

Support agents miss cancellation messages in private channels, causing unlogged refunds and frustrated customers. Direct messages deliver each cancellation to the responsible agent, so requests are acknowledged and logged promptly.

Overview

Cancellation requests buried in private channels create unlogged refunds and frustrated customers. This workflow pushes each cancellation into a DM and a persistent log so the responsible support agent acknowledges and follows up, reducing missed follow-ups and protecting customer satisfaction.

Notable Features

Send direct alerts to owners
Log cancellation details to spreadsheet
Create follow-up task for agent