Dev managers: send SMS when diagnostics column is reached

Development managers see diagnostics cards ignored, causing missed drop-offs and stalled repairs. Business-hours SMS prompts customers to bring devices, ensuring diagnostics begin promptly.

Overview

Missed drop-offs and stalled diagnostics create customer frustration and growing backlogs. This flow turns a diagnostics card move into a business-hours SMS prompt so customers are nudged to bring devices and diagnostics start without delay, with a visible comment trail for agents.

Notable Features

Send SMS when card moves
Validate business hours first
Add comment to service card