Customer support ops: update appointment status from session reports

Customer support ops get session reports that leave appointment records wrong, causing missed follow-ups. Set appointment status from each report so records match outcomes and follow-ups trigger.

Overview

Missed or incorrect appointment statuses create missed follow-ups and SLA risk for customer support ops. This workflow maps guided session reports to scheduling statuses and notes so records reflect real outcomes and follow-ups trigger reliably, reducing missed handoffs and giving clear audit trails.

Notable Features

Set appointment status from reports
Trigger follow-up notifications reliably
Attach session notes to records