Customer support ops: turn WhatsApp messages into assigned tasks

Customer support ops miss WhatsApp inquiries, causing SLA breaches and frustrated customers. Turn each WhatsApp row into an assigned project card so agents receive trackable tasks and respond faster.

Overview

Unassigned WhatsApp messages create SLA risk and frustrate customers, leaving support ops scrambling. This workflow routes every message row into an assigned project card so agents have trackable tasks and no inquiry slips through. Support teams report faster responses and clearer ownership.

Notable Features

Create assigned project board cards
Assign tasks to support agents
Notify agents of incoming WhatsApp messages