Customer support ops stop aged autoresolve tickets lingering

Customer support ops see auto-resolve tickets linger, bloating queues and risking SLA breaches. A daily scheduled job marks aged auto-resolve issues resolved so agents focus on active incidents.

Overview

Lingering auto-resolve tickets bloat queues and create SLA risk for support ops. This scheduled workflow closes aged auto-resolve tickets and notifies agents, freeing staff to handle active incidents and delivering faster response times and zero missed follow-ups.

Notable Features

Close eligible tickets on schedule
Filter tickets marked auto-resolve
Notify agents about resolved items