Customer support ops: send device SMS on delivery

Customer support ops miss delivery updates, causing missed recordings and support escalations. This triggers device-specific SMS on status changes so patients set up correctly.

Overview

Missed delivery updates cause patients to start studies incorrectly and generate avoidable support escalations. This workflow ensures care coordinators send device-specific SMS when statuses change and logs every outreach, eliminating missed setups and giving support clear visibility.

Notable Features

Send device-specific SMS on update
Log outreach in the contact record
Route follow-ups to care coordinators