Customer support ops route updated applications to eligibility folders
Customer support ops route updated applications to eligibility folders
Customer support ops lose updated applications from review, causing missed review windows. It tags updates and moves qualifying apps to Eligible or Ineligible so admissions review immediately.
Overview
Customer support ops risk missed review windows and stalled admissions when updated applications aren’t routed reliably. This workflow evaluates updates and moves qualifying applicants to Eligible and others to Ineligible, eliminating manual routing and ensuring admissions begin review immediately.
Notable Features
- Evaluate updated application responses
- Move qualifying apps to Eligible
- Notify admissions of routed applicants