Customer support ops: Route low NPS alerts for rapid follow-up

Support agents miss low NPS submissions from residents, letting dissatisfaction age and risk renewals. This flow alerts client service so agents contact residents and log outcomes.

Overview

Missed low NPS responses let resident problems fester and threaten renewals. This workflow ensures low-score submissions land in the client service inbox and pings support agents, turning urgent feedback into documented resolutions and eliminating missed follow-ups.

Notable Features

Route low-score alerts to inbox
Notify designated support agents
Create ticket with resident details