Customer support ops: reopen threads when proofs are done
Customer support ops: reopen threads when proofs are done
Customer support ops miss proof reviews when a board status flips to Done, causing delayed follow-ups. Alert agents and reopen the contact thread so reviews start quickly and prevent missed handoffs.
Overview
Unreviewed proofs create SLA risk and frustrate customers when follow-ups are missed. This workflow notifies support agents and reopens the contact thread so reviews start promptly, preventing missed handoffs and keeping conversations active. The result is fewer manual handoffs and clearer agent ownership for every proof.
Notable Features
- Alert support agents when proof completes
- Reopen contact conversation on status done
- Attach proof link in agent notification