Customer support ops: reopen and flag tickets on due dates

Support agents miss follow-ups when reminder due dates pass, causing SLA breaches and unhappy customers. Reopen and flag due tickets so agents spot aging cases and missed follow-ups stop.

Overview

Missed reminder dates create SLA breaches and risk customer churn. This workflow brings aging reminders back into agents' active queue, ensuring cases are re-evaluated and response times drop dramatically while missed follow-ups are greatly reduced.

Notable Features

Reopen tickets on due date
Add internal note with context
Notify assigned agents immediately