Customer support ops: Record sent RFQs in tracker
Customer support ops: Record sent RFQs in tracker
Customer support ops miss supplier follow-ups when RFQ sent emails go unread, delaying fulfillment. It logs RFQ-sent messages to a supplier tracker so coordinators prioritize outstanding requests.
Overview
Customer support ops risk fulfillment delays when RFQs sit unseen in inboxes. This workflow captures every labeled "RFQ SENT" email into a live supplier response tracker, eliminating missed follow-ups and giving coordinators a clear queue to prioritize.
Notable Features
- Add RFQ emails to tracker
- Exclude reply threads automatically
- Flag outstanding requests for follow-up