Customer support ops: prompt Day 2 patients to book reviews
Customer support ops: prompt Day 2 patients to book reviews
Customer support ops miss bookings when Day 2 flags are overlooked, delaying follow-ups. Send a tailored SMS on Day 2 updates to prompt patients to book a sleep diagnostic review within minutes.
Overview
Day 2 booking prompts left unsent create gaps in patient care and extra work for customer support ops. This workflow turns Day 2 property updates into tailored SMS prompts that drive immediate booking responses and keep diagnostic reviews on schedule.
Notable Features
- Send tailored SMS on flag update
- Personalise message with patient name
- Log engagement in support CRM