Customer support ops prevent stalled onboarding handovers

Customer support ops miss handovers older than a week, causing onboarding to stall and customers to wait. Hourly checks post reminders in case threads so owners confirm onboarding before handovers stall.

Overview

Stalled handovers create onboarding bottlenecks and leave customers waiting while support ops scramble. This workflow injects hourly reminders into case threads so lead owners confirm timing, eliminating stalled handovers and ensuring no missed follow-ups.

Notable Features

Run hourly checks for handovers
Post reminders directly into threads
Update handover status after confirmation