Customer support ops: prevent missing applicant intro videos
Customer support ops: prevent missing applicant intro videos
Customer support ops risk applicants falling through when intro videos aren't received, leaving campaign coordinators without required submissions. Send reminders after contact to secure submissions.
Overview
Missed intro videos let applicants fall through and leave coordinators without the materials they need to evaluate candidates. This workflow turns initial contact into a timed reminder loop so coordinators receive complete submissions and manual follow-ups become rare.
Notable Features
- Send reminder emails after contact
- Check for missing intro video links
- Alert campaign coordinators on misses